Refund policy
Return and Refund Policy
At MYLA, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before submitting a request.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed and returned in its original condition with all labels and original packaging.
How to Request a Return
To request a return, contact us at:
mailto:mylashopuk@outlook.com
Please include your order number, full name, the reason for the return and clear photos of the item if it is damaged, defective or incorrect.
Returns sent without prior approval may not be accepted. Once your request has been approved, we will provide you with the return instructions and return address.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection or personal preference.
MYLA will cover the return shipping costs if the item received is damaged, defective or incorrect.
We strongly recommend using a tracked shipping service. MYLA cannot be held responsible for returned parcels that are lost or damaged during transit.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective or incorrect, contact us at mailto:mylashopuk@outlook.com within 7 days of delivery. Please provide your order number and clear photos showing the issue.
After reviewing your request, we may offer a replacement, refund or another suitable solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed.
Original shipping costs are non-refundable unless the item received was damaged, defective or incorrect.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account and contact your bank or payment provider.
You can also contact us at mailto:mylashopuk@outlook.com for assistance.
Exchanges
We do not offer direct exchanges. To receive a different item or size, please return the original item and place a new order.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Items that have been worn, washed, used or damaged after delivery
Items returned without their original labels or packaging
Personalised or customised items
Items marked as final sale
Items that cannot be returned for hygiene reasons once opened or used
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
To request a cancellation, contact us as soon as possible at mailto:mylashopuk@outlook.com. We cannot guarantee that an order can be cancelled once preparation has started.
Contact Us
For any questions regarding returns or refunds, contact us at:
mailto:mylashopuk@outlook.com
This policy does not affect your statutory rights.