Terms of sale
Terms of Sale
These Terms of Sale apply to all orders placed through the MYLA online store.
By placing an order, the customer confirms that they have read, understood and accepted these Terms of Sale.
Seller Information
Store name: MYLA
Customer service email: mailto:mylashopuk@outlook.com
Products
MYLA makes every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate.
Colours may appear slightly different depending on the device or screen used.
Product availability may change at any time. MYLA reserves the right to withdraw, replace or discontinue a product without prior notice.
Prices
All prices are displayed in the currency shown on the website.
The total price of the order, including any applicable delivery charges, will be displayed before payment is confirmed.
MYLA reserves the right to change its prices at any time. Price changes will not affect orders that have already been confirmed.
Orders
An order is considered accepted once the customer receives an order confirmation email.
MYLA reserves the right to refuse or cancel an order in cases including:
Incorrect or incomplete customer information
Payment authorisation failure
Suspected fraud or unauthorised activity
Product unavailability
Incorrect pricing or product information
Unusually large order quantities
If an order is cancelled after payment, the amount paid will be refunded to the original payment method.
Payment
Payment must be completed at the time the order is placed.
The available payment methods are displayed during checkout.
The customer confirms that they are authorised to use the selected payment method and that all payment information provided is accurate.
Orders will not be processed until payment has been successfully authorised.
Order Processing
Orders are processed within 48 hours.
Orders are not processed on weekends or public holidays. Orders placed during these periods will be processed on the next working day.
Delivery
Estimated delivery time is between 8 and 15 days after dispatch.
Delivery times are estimates and are not guaranteed.
Delays may occur due to customs checks, public holidays, weather conditions, transport disruptions, local delivery services or other circumstances outside the control of MYLA.
The customer is responsible for providing a complete and accurate delivery address.
MYLA cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Order Tracking
Tracking information will be sent by email once the order has been dispatched.
Tracking updates may take a few days to become available.
Cancellations
Cancellation requests must be sent as soon as possible to:
mylashopuk@outlook.com
Orders can only be cancelled before they have been processed or dispatched.
MYLA cannot guarantee that a cancellation request will be accepted once order preparation has started.
Returns and Refunds
Customers may request a return within 30 days of receiving their order.
Returned items must be unused, unworn, unwashed and in their original condition with all labels and original packaging.
Return requests must be approved before the item is sent back.
Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection or personal preference.
MYLA will cover reasonable return costs when an item is damaged, defective or incorrect.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed.
Damaged, Defective or Incorrect Items
Customers must inspect their order after delivery.
Any damaged, defective or incorrect item must be reported within 7 days of delivery by contacting:
mylashopuk@outlook.com
The customer must provide their order number and clear photographs showing the issue.
After reviewing the request, MYLA may offer a replacement, refund or another appropriate solution.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Personalised or customised products
Items marked as final sale
Items that have been worn, washed, used or damaged after delivery
Items returned without their original labels or packaging
Items that cannot be returned for hygiene reasons once opened or used
Customs Fees and Import Taxes
The customer is responsible for any customs fees, import duties or local taxes charged by the destination country.
MYLA is not responsible for customs delays or additional charges imposed by local authorities.
Limitation of Liability
MYLA is not responsible for indirect losses, delivery delays caused by circumstances outside its control or damage resulting from incorrect use of a product.
Nothing in these Terms of Sale limits any consumer rights or liability that cannot legally be limited.
Intellectual Property
All website content, including product photographs, descriptions, logos, graphics, designs and text, belongs to MYLA or its authorised partners.
Content may not be copied, reproduced, distributed or used without prior written permission.
Privacy
Personal information collected during an order is handled in accordance with the MYLA Privacy Policy.
Customer information is used to process orders, arrange delivery, provide customer service and comply with legal obligations.
Changes to These Terms
MYLA reserves the right to update these Terms of Sale at any time.
The version applicable to an order is the version displayed on the website at the time the order is placed.
Governing Law
These Terms of Sale are governed by the applicable laws of the country in which MYLA is legally established.
Customers retain all mandatory consumer protection rights applicable in their country of residence.
Contact
For any questions regarding these Terms of Sale, please contact:
mylashopuk@outlook.com